Be sure to check out our Christmas £100 M&S food voucher giveaway on Facebook!
Life at Buchanan’s
Hi – My name is Julia, I started working for Buchanan skip hire in June 2022, My job title is an accounts assistant however I also help out in day to day office admin tasks and support with customer service queries.
I had no knowledge in waste management prior to starting this role and had no idea how much goes into running a small – family business, so let me tell you!
“An ISO audit is an audit of your organization’s compliance with one of the standards set forth by the International Organization for Standardization (ISO)”
As the end of year approaches, we are preparing for our annual audit for ISO 9001 – This is my first time ever doing an audit and although it’s nerve-racking learning so many new things, the team have really supported me and provided all resources needed to be successful in this year’s audit.
I am the ISO Lead this year, this comes with the responsibility of ensuring everything goes well with the auditor & that all of our documents are up to date and everything is recorded accurately.
IN THE BACKGROUND
This is one of the things I never thought much about, how much hard work goes into running a successful business with great customer relationships. From calibrating machines, trucks and tools to training staff and reviewing social media and performance metrics, everything fits together and allows for everything to flow naturally.
We have a strong team here, who all are responsible for different areas of the business, all are just as important as each other, teamwork really makes the dream work.
John, our transport manager ensures all jobs are aligned to the drivers in a timely fashion to allow all jobs to be completed and also deals with in the moment problems and always has a quick resolution. Alongside John, Duncan too is responsible for ensuring all the trucks are road safe, maintained, Insured and all documents up to date.
Duncan supports with transport and has the biggest responsibility when it comes to our trucks, ensuring they are consistently checked & he sure does love online shopping for new parts and tools.
Megan, Melissa and Erin are the lovely girls in our office who are quick to answer calls and assist with queries and sales orders. They ensure all orders are put through accurately and that all your questions are answered, ordering a skip has never been this easy with our fantastic staff!
Erin is responsible for the weighbridge too – all skips and waste that comes into our yard is weighed and recorded to be compliant.
And of course, all of our drivers who deliver, uplift and change over your skips! They play a huge role in our business and are the face of the company – providing excellent customer service and quick & safe deliveries.
Our favourite and most important staff members however are our office pets – Harris, Rita & Remi – How adorable!
Good luck with the giveaway!
Merry Christmas & happy new year from everyone at Buchanan’s